Returns & Exchanges
At Aroma360, we want you to be completely satisfied with your scenting experience. If you are not happy with your purchase, you may return your unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal to request a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the unused items in their original packaging, ensuring all fragrance oils are sealed and diffusers are protected to prevent damage during transit.
Affix Shipping Label
Attach the provided prepaid shipping label to your package or use a trackable shipping service to send the items back to our distribution center.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing